Florida Orthopedic Hospital

01 — Overview

A platform
built for
everyone.

Florida Orthopedic Hospital is a healthcare management platform used by receptionists, doctors, nurses, administrators, and finance teams to manage patient care, appointments, treatment records, billing, and hospital operations.

The project focused on modernizing a legacy system that had become difficult to navigate after years of incremental updates, while introducing new workflows to support evolving operational needs.

Dashboard · Desktop

Doctor · Mobile

Patient Flow

Dashboard mockup · Mobile app · Patient flow snapshot

02 — Problem

Years of
patches,
no vision.

The existing platform had accumulated years of feature additions without a cohesive user experience strategy.

⚡

Information overloadMultiple roles sharing the same cluttered interface with no contextual filtering.

🔁

Redundant workflowsDuplicate actions and multiple paths leading to the same outcome.

🔗

Communication gapsDepartments operating in silos with no shared visibility across teams.

🐢

Slow onboardingNew users required extensive training to navigate even basic tasks.

⚠ Critical Challenge

The primary stakeholder with deep knowledge of the system passed away shortly after kickoff — leaving much of the platform completely undocumented. Reconstructing the system became as critical as redesigning it.

Before · Existing Interface

User Role Complexity Map

Before state · Pain point annotations · Role complexity map

03 — Role

Led UX
end to
end.

I led the UX effort from discovery through delivery, working closely with stakeholders and development teams to understand the platform, define workflows, and redesign the user experience.

01Stakeholder Interviews

02User Interviews

03Workflow Analysis

04Information Architecture

05User Flows

06Wireframing

07High-Fidelity UI Design

08Design System Creation

09Interactive Prototyping

10Developer Handoff

Research · Discovery Phase

Wireframes

Design Process

Research artifacts · Wireframes · Process snapshots

04 — Approach

Reconstruct
first. Then
redesign.

With limited documentation available, the first priority was understanding how the system actually worked. I conducted stakeholder interviews, analyzed existing workflows, reviewed competitor products, and performed a complete audit of the platform.

To establish clarity, I mapped every major workflow and dependency across departments. This documentation became the foundation for design decisions and development planning throughout the project.

Workflow Reconstruction · System Map

Stakeholder Interviews

Mapped every workflow using surviving team members, usage logs, and pattern observation.

Workflow Reconstruction

Rebuilt undocumented system architecture into a clear dependency map — foundation for all design decisions.

Competitive Audit

Reviewed healthcare platforms and analogous systems to identify patterns that reduce cognitive load.

Architecture & Flows

Defined information architecture and user flows for all five core roles before any UI work began.

User Journey Maps

Information Architecture

Key Insight

"Reconstructing the system was as important as redesigning it."

05 — Solution

Role-based
experiences
at scale.

The platform was redesigned around role-based experiences, ensuring users could focus on the information and actions relevant to their responsibilities. The new design simplified navigation, reduced unnecessary actions, and improved visibility across departments.

Core workflows redesigned

Patient Registration

Simplified multi-step intake with smart field validation.

Appointment Management

Calendar-first scheduling with conflict detection.

Doctor Dashboard

Role-focused view with daily patient list and quick actions.

Treatment Records

Structured record-keeping with version history.

Medication Management

Prescription tracking with interaction warnings.

Billing & Reporting

Streamlined invoicing tied directly to treatment records.

Administrative Ops

Staff management, room assignment, and audit tools.

Doctor Mobile App

Remote review and approval for on-the-go workflows.

Before → After

Before · Registration

7-screen multi-form flow with inconsistent field labeling and no progress indicator. Average completion time: 14 minutes.

After · Registration

Consolidated 3-step wizard with inline validation, smart defaults, and visible progress. Target: under 5 minutes.

Before · Doctor Dashboard

Generic interface showing all system data regardless of role. Doctors navigated 6+ sections to complete a patient review.

After · Doctor Dashboard

Role-filtered view surfacing today's patients, pending approvals, and quick-action shortcuts. Full review in one screen.

Design System

Component Library · Design Tokens

Colour Tokens

Typography Scale

Display

Heading

Body — clear and readable at all sizes across all user roles in the system.

LABEL / META

Components

Form fields & validation states

Status indicators & badges

Data tables & filters

Modal dialogs & drawers

Navigation & sidebar patterns

Calendar & scheduling UI

06 — Outcome

Simpler ops.
Faster care.
Real impact.

The redesign streamlined hospital operations by simplifying complex workflows and improving accessibility for different user groups. A documented workflow framework became the single source of truth for all future development.

📋

Simplified patient onboarding

Registration reduced from a 7-screen process to a 3-step wizard, cutting completion time significantly.

📱

Remote doctor approvals

Doctors can now review and approve patient information remotely via mobile, removing care bottlenecks.

👁

Cross-department visibility

Shared workflow visibility replaced departmental silos, improving coordination and reducing gaps.

🔀

Reduced navigation complexity

Redundant actions and duplicate paths eliminated through role-based experience architecture.

📖

System documentation created

A workflow framework built from scratch became the source of truth for all future development planning.

⚙️

Design system shipped

Complete component library with tokens, patterns, and usage guidelines handed off for ongoing development.

Skills demonstrated

Complex Problem Solving Product Thinking Healthcare UX Workflow Architecture Information Architecture Cross-Functional Collaboration Enterprise System Design Design Systems Interactive Prototyping Developer Handoff

FLORIDA
ORTHOPEDIC Redesigning a complex hospital platform.

A platform
built for
everyone.

Years of
patches,
no vision.

Led UX
end to
end.

Reconstruct
first. Then
redesign.

Role-based
experiences
at scale.

Simpler ops.
Faster care.
Real impact.

SAAS
DASHBOARD

FLORIDAORTHOPEDIC Redesigning a complex hospital platform.

A platformbuilt foreveryone.

Years ofpatches,no vision.

Led UXend toend.

Reconstructfirst. Thenredesign.

Role-basedexperiencesat scale.

Simpler ops.Faster care.Real impact.

SAASDASHBOARD

FLORIDA
ORTHOPEDIC Redesigning a complex hospital platform.

A platform
built for
everyone.

Years of
patches,
no vision.

Led UX
end to
end.

Reconstruct
first. Then
redesign.

Role-based
experiences
at scale.

Simpler ops.
Faster care.
Real impact.

SAAS
DASHBOARD